Redesign of a routing solutions app that solves complex pick and drop cab management for organizations and it’s employees.

Designs and Case study by Manu Vithayathil George

Platform Mobile App

Client Route Mentor

Industry Transportation, Commute

User flow Ride Scheduling

Deliverables UI Design, UX Research

Expertise Lead UX Designer

About The Product

RM Employee App is Route Mentor’s flagship product that helps employees of different organizations schedule recurring rides or make ad-hoc bookings according to their unique work schedules.

Key features:

1. Schedule cabs based on work login and logout timings.
2. Track their cab and connect with it’s passengers
3. Mark their attendance using Bluetooth, QR, or OTP

The Problem

The current app presents significant usability challenges and an outdated design, leading to user frustration, low engagement and loss of business.

Why redesign?

• Users must navigate through 21 steps to schedule a single ride, with no option to plan multiple trips simultaneously, compounding their inconvenience.
• Feedback from Google Play Store reviews highlights the app's outdated design and inefficient user flows.